SHIPPING
Ordering and Shipping:
If an order is placed on Friday, Saturday, or Sunday, it will most likely ship the following Monday. Orders placed late on Thursdays may not ship until the following Monday. The standard shipping process is 24-48 hours for most orders. Please contact us for direct invoicing and shipping costs for items sold as parts of kits or bulk components. If you have a FedEx account to ship against, contact us for direct invoicing.
Standard shipping for domestic and international orders is through USPS, FedEx, or "Postal" Priority Mail. Rates are calculated and applied at checkout.
Contact us for international order invoicing and shipping quotes and information. We invoice using PayPal.
Unless otherwise stated, all orders are FOB Troy, Michigan. Sales tax is applicable to MI orders. We do not provide a "gift invoice" for customs purposes for foreign orders.
The buyer is responsible for customs taxes, tariffs, duties, or other costs for international orders. When delivered, the delivery person may require an additional payment, or you may be billed. This amount is due to the duties and customs brokerage fee, not a shipping charge. Please check your local rules and regulations before ordering these charges. In various countries, import taxes can be very high, as much as several times the order value. After your order has shipped, if you refuse to pay the duties/taxes or refuse delivery of your shipment, your government will keep the package. It will not be returned to us, and you will not receive any refund of any kind.
Domestic and International shipping rates and terms are subject to change without notice. Prop and Scenery Lights LLC reserves the right to decline orders. Orders may be shipped signature required.
Terms and Conditions:
Payment
We use PayPal for payment. PayPal offers various credit cards and other payment options.
Returns
Unused items sold domestically may be returned. For foreign orders, there are no returns. There is a 20% restocking charge on any returns. PSL is not responsible for the original shipping cost or the cost of returning items. Contact PSL for an RMA (Return Material Authorization) number. After an RMA has been issued, PSL will refund the customer through PayPal after tracking and carrier information for the return shipment is provided. PSL does not rent items.
Color display
Prop and Scenery Lights, LLC attempts to display the colors of the products shown on the site as accurately as possible. However, because the colors you see will depend on many factors, including your monitor or printer, Prop and Scenery Lights, LLC cannot guarantee that the color you see matches the product color.
Technical Assistance and Applications Engineering
Prop and Scenery Lights, LLC offers its technical assistance and applications engineering solely for convenience to Prop and Scenery Lights, LLC customers. Prop and Scenery Lights, LLC's technical assistance and applications engineering personnel strive to provide helpful product information. Prop and Scenery Lights, LLC does not guarantee that any information or recommendation provided is accurate, complete, or correct. Prop and Scenery Lights, LLC shall have no responsibility or liability whatsoever in connection with any information or recommendation provided or your reliance on such information or recommendation. You are solely responsible for analyzing and determining the appropriateness of any information or recommendation provided by Prop and Scenery Lights, LLC technical assistance and applications engineering personnel, and any reliance on such information or recommendation is at your sole risk and discretion.
Specification Sheets and Application Notes
The "Typical" and "Reference" parameters, which may be provided in Prop and Scenery Lights, LLC specification sheets and or application notes, can and do vary in different applications, and actual performance may vary over time. All operating parameters, including "Typical" (Typ.) and "Reference" (Ref.), must be validated for each customer application by the customer's technical experts. Using electronic components or devices continuously under heavy loads (such as the application of high temperature, humidity, current, voltage, and significant changes in temperature, etc.) may cause electronic components or devices to decrease in reliability significantly, even if the operating conditions are within the specification sheet or application note ratings.
Privacy Policy Sharing and Usage:
We will never share, sell, or rent individual personal information with anyone for promotional use without your advance permission or unless ordered by a court of law. The information submitted to us is only available to employees managing it for the purpose of contacting you or sending you emails based on your request for information. This policy was created in September 2015 and revised in 2024.
Disclaimer:
EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE; HOWEVER, THIS SITE IS PROVIDED BY PROPSCENERYLIGHTS.COM (PROP AND SCENERY LIGHTS, LLC) ON AN "AS IS" BASIS. ERRORS ARE SUBJECT TO CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.